FAQ

Platform Guide

• Dashboard
• Exchange
• Traders
• Messages
• Funds
• Reports

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My Account

• Confirmation Link Has Expired
• How can I delete my account?
• Registration
• How to log in
• How to restore password
• How to change your public name

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Verification

• Why do I need to verify my account?
• Required documents
• How long does it take to get verified?
• Why was my verification unsuccessful?
• Reverification
• Can I change personal details after my account is verified?

Security

• Warning about scam groups on social media
• Bug Bounty Program
• Customer support and your security
• Secure email
• Secure password
• How to set up 2-factor authentication

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Trading

• How do I transfer funds from my wallet to portfolio and vice versa?
• How to place an order
• Trading fees
• How to export Order History
• I don't know anything about cryptocurrencies and trading
• Basics of crypto-trading

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Copy-trading

• How copy trading works on our platform
• How do I become a Public Trader?
• Copy-trading fees

Deposits & Withdrawals

• Deposit/Withdrawal Fees
• How can I deposit funds into my account?
• How can I withdraw funds from my account?
• Do you allow fiat deposits and withdrawals?

Referrals

• How to benefit from the referral program

Release Notes

• Release on the 18th of September 2018
• Release on the 6th of July 2018
• Release on the 13th of June 2018
• Release on the 22nd of May 2018
• Release on the 7th of May 2018
• Release on the 18th of April 2018

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Announcements

• Fee Schedule Updated - August 22nd, 2018

Miscellaneous

• Buyback & Burn
• Why isn't COV listed on more exchanges?
• How do I submit a token for listing?
• What is COV?
• How COV will be burned
• I’ve missed the Q&A session, where can I find a recording?

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