You could fail to receive our emails for several reasons, so we would advise you to go over everything step by step.
1. One of the most common reasons for this issue is a mistake in the address. Please make sure that you provided the right address when you created your account.
2. Another common reason is anti-spam protocols being a bit over-protective of the user's inbox. Please check your spam folder, and if our emails ended up there, make sure to change your spam settings and whitelist our email address.
3. Some email service providers auto-sort your incoming email. Please check Notifications, Promotions etc. If you found our email in this folder, please move it to your primary folder/tab to always receive emails from us there.
4. The issue could be tied to your email service provider. Please check if there are any announcements about technical works or issues on their side.